It has become important for organizations to "know what they know" and be able to make maximum use of the knowledge they possess. LTC realized at an early stage that "The importance of knowledge lies not in its management, but in its use". In an age where people are highly mobile and technology is fast changing and very little margin exists for repeating any error more than once, a tool like KM Online is expected to provide impetus to cut down cost and time and updated the technical edge.

KM Online, a Lotus Notes based tool for capturing, validating, distributing and retrieving the knowledge assets of LTC was launched in 2000.